Consider whether or not you need an "About" section. If users come to your site and can't figure out who you are and what you have to offer, there's a big problem. Your home page should automatically jump out at visitors and say, "You've landed on a great site from a great bunch of people who want to help you. Here's how we can do just that!" If visitors have to click on a section to get the answer to, "What's it all about, Alfie?" ...well, you've blown it.
Bryan Eisenberg discusses the idea that "a small number of events produce the majority of results" in relation to shopping sites and has the following three recommendations:
Use best-seller lists - make the most popular products easy to find.
Find out what to optimize on your Web site - analyze your site for the most popular pages hit and perfect the way these pages sell.
Fix or discontinue problematic products and services
Nick Usbourne quoted part of this excerpt from the interview with Seth Godin I mentioned here yesterday:
Now if they're smart, what they'll do -- and this is where a lot of ventures fall apart -- is they'll stop trying to find customers for their products and they'll start trying to find products for their customers. Their job is to find stuff for me, not to find more people like me who will buy their stuff.
He goes on to talk about Howard Dean. If you haven't heard of Howard Dean, he is seeking to be the Democrat candidate to run for US President. Dean's campaign has arguably revolutionised political campaigning online and fundraising online. The official Howard Dean campaign weblog has had a big part to play in this. It will be interesting to see how closely his campaign has been followed by the New Zealand political parties and whether they attempt to emulate his use of the Internet leading up to the next New Zealand General Election.
Howard Dean is another perfect example of this. Howard Dean says that 200,000 people gave him 80 bucks. Well, if he can get those 200,000 people, over time, with their permission, to give him a thousand more dollars, he will have made more money than any candidate in the history of American politics.
This changes things in two ways. One, it makes it easier for him to raise the money. Two, it makes it less necessary for him to raise money, because all the people who have a small stake are more likely to go out and vote for him, and bring their friends when they do.
microsoft backs rss - goodbye to email newsletters?
... in a preview of Microsoft's upcoming overhaul of its operating system, code-named Longhorn, Bill Gates noted that RSS subscription ability will be provided right on the desktop.
MarketingWonk: Microsoft Backs RSS; Move Away From Email Publishing Assured
What does this mean? Well, like the piece suggests, this will be a major challenge to email as a publishing medium. Get set for a host of new and creative uses of RSS (for example Comics by RSS) which, in my opinion, will drive Internet users to it even before Microsoft makes it easy for the masses.
Google Deskbar enables you to search with Google from any application without lifting your fingers from the keyboard. Installs easily in your Windows taskbar.
Just catching up on my reading on web marketing. More changes in pay-per-click land! Google has bought Sprinks, which sells pay-per-click advertising on About.com.
A couple of my clients are experimenting with Adsense on their business websites (not webblogs) and the income is at least offsetting their hosting costs.
"When I challenge people in my seminars I say: Tell me in one sentence what you want this website to do. Tell me in one sentence what you want person "A" to tell person "B" about what you do.
And they say: "Well, it's complicated -- it's blah, blah and blah." Then they're invisible. They don't exist. They need the discipline to say that if they don't have one thing to say, they have nothing to say. Then they will be able to be a lot more cogent."
"Amazon.com is trumpeting statistics gleaned from the first five days after its "Search Inside the Book" feature was launched, saying sales growth for searchable titles outpaced non-searchable titles by 9 percent."
relates similar ideas to search engine marketing and internet advertising. The nature of interlinking sites on the web means that typing words into a search engine is only the start of a process. People tend to move between sites and browse their way to find the information they require. This browsing creates new opportunities to capture the viewers attention beyond the initial search.
The role of good Information Architecture is to make the Website work not in the technical sense, but from a functional, organized, conceptual perspective. Tidy navigation, meaningful labels, and consistent screens all help enhance the shopping experience.
Advice for shopping sites, including ways to reduce shopping cart abandonment rates and improve the shopping cart purchase process.